• Please check your spam folder in the message inbox.
  • Please check your registered mobile number by going to View Profile in your myims portal.
  • If the mobile number is not correct raise a request to edit it.


We would request you to check your Spam Message folder if you have not received the OTP.


We recommend alternative options as given below:

  1. Delete the history cache, and cookies of your desktop/laptop

  2. Open the myims portal in incognito mode

  3. Please restart your phone and check the network availability