I can't access the class recordings. What could be the problem?

1. Clear the history and cache cookies 

OR
2.Update the browser to the latest version and check the access for the class recordings
OR

2. Switch to an alternate browser ( Microsoft Edge, Chrome, Mozilla Firefox ) / alternate Internet Connection      e.g. Mobile Phone hotspot

OR

3. Use the Incognito mode to login into your portal and view the recordings

• If you require password to access the class recordings after the access please enter the passcode as "live@ims"
  
  
• If issue still persist you can Submit a ticket here along with the error screenshot.