I'm trying to access a module, SimCAT and Test Tab but I'm getting an error message. What can I do?

Modified on Sun, 14 Apr 2024 at 04:33 PM

Step 1.  We request you to log out and log back in to the myIMS portal once again.

Step 2.  If you are still unable to access the module, we suggest exploring below alternative options. These options may potentially resolve your query.

1. Delete the history, cache, and cookies of your desktop/laptop, while doing so please select the Time range as All time for clearing the cache and cookies
2. Open the myims portal in incognito mode of any browser and log in using your IMS PIN
3. Make sure your Antivirus is updated
4. Please try to view with an alternate internet connection if possible. For example with your mobile phone's hotspot
5. Try adjusting the browser zoom percentage to 100% or that is legible to you as per your system
6. Please try to view with an alternate browser. For example Microsoft edge, Chrome, Fire fox.

If the issue persists despite attempting the aforementioned solutions, then we request you to submit a ticket module/test/exercise information and a screenshot to facilitate further resolution.

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