I was taking the test, but the screen kept flickering. How can this be fixed?

This guide provides actionable steps to address the flickering issue, ensuring you can proceed with your test without interruptions.

Steps to Fix the Flickering Screen Issue:

1. Possible Cause: Time Mismatch Between Test Window and Database

   • Flickering often occurs due to a synchronization issue between your test progress and the database.

2. Check Test Completion Status:

   • If you’ve completed the test:

     • Inform us so we can enable the Review Option for you. This will allow you to analyze your performance without any interruptions.

   • If you’ve just started the test:

     • You can request a Test Reset to begin the test afresh without flickering.

3. Steps to Report the Issue:

   • Share the name of the test and the time you experienced the issue with our support team for a faster resolution.

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