Please follow the below steps :
- Update the browser to the latest version
- Switch to an alternate browser ( Microsoft Edge, Chrome, Mozilla Firefox ) / alternate Internet Connection e.g. Mobile Phone hotspot
- Clear the history and cache cookies
- Please enter the passcode live@ims
- Please enter the registered ( Email ID) to access the recordings
- Use the Incognito mode to login into your portal and view the recordings
- If you are facing any issue you can raise a ticket from your help section along with the error screenshot.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article