Please follow the below steps :
- Update the browser to the latest version
- Switch to an alternate browser ( Microsoft Edge, Chrome, Mozilla Firefox )
- Clear the history and cache cookies as well (Ctrl+F5).
- Check with the details entered while registering for the specific recording.
- Check with the space before and after entering the details while registering for the specific recording.
- Please enter the registered details ( Email Id ) to access the recordings.
- Use Incognito Mode to login into your portal and view the recordings.