Please follow the below steps :

  • Update the browser to the latest version
  • Switch to an alternate browser ( Microsoft Edge, Chrome, Mozilla Firefox )
  • Clear the history and cache cookies as well (Ctrl+F5). 
  • Check with the details entered while registering for the specific recording.
  • Check with the space before and after entering the details while registering for the specific recording.
  • Please enter the registered details ( Email Id ) to access the recordings.
  • Use Incognito Mode to login into your portal and view the recordings.