Whenever I click on the launch test it shows “no internet connection”, but my internet is working fine. How can this be fixed?

The message you're seeing could be caused by a proxy internet connection or network settings that need to be adjusted.

Here’s what you can do to resolve it:

• Check your Wi-Fi network: Ensure that you're connected to the correct network. Sometimes, a proxy or restricted network can block access to certain services.
• Contact your IT team: If you're using a corporate or restricted network, ask your IT team to enable the necessary permissions to access the test.

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