Facing a technical glitch while in the middle of an important mock test can be frustrating. Don’t worry; this guide will help you resolve the issue and get back to your test seamlessly.
Steps to Resolve the Issue:
Check Your Internet Connection
- Ensure your device is connected to a stable internet network. A disrupted connection is often the reason for the portal becoming unresponsive.
- If you suspect a connection issue, try reconnecting to your Wi-Fi or switching to a different network.
Refresh or Restart the Portal
- Close the test window and restart the portal. Don’t worry—your test progress is automatically saved, and you can resume from where you left off.
- Log back into your myIMS portal, navigate to your mock test, and click on "Resume Test."
Verify Server Status
- If the portal still doesn’t respond, there might be a temporary server issue. Wait a few minutes and try again.
Contact Support (If Necessary)
- If the problem persists, reach out to our support team through the Helpdesk feature in your myIMS portal. Provide details about the issue, and our team will assist you promptly.
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