This article will provide you with practical steps to resolve the blank screen issue and help you get back to reviewing your test seamlessly.
Steps to Resolve the Blank Screen Issue:
Possible Cause: Server Issue or Test End Time Not Registered
- Sometimes, server delays or incomplete registration of the test end time can result in a blank screen.
Close the Window and Restart:
- Exit the review window and close the browser tab. Reopen the test review by logging into your myIMS portal.
- This often resolves the issue by reinitializing the connection to the server.
Check Your Internet Connection:
- Ensure that your internet connection is stable and not causing the disruption.
Wait for a Few Minutes and Retry:
- Allow a 10–15 minute buffer for the server to sync your test data. Log back into your myIMS portal and access the review feature again.
If the problem persists, please contact our support team. Share the test name and the time you attempted it to expedite resolution.
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