This guide will not only help you fix the problem but also ensure you can resume your preparation seamlessly without losing progress.
Steps to Resolve the Issue:
Check Your Internet Connection:
- Ensure your device is connected to a stable internet network. A weak or lost connection can cause the portal to stop responding.
Restart the Test/Feature:
- Close the current window and reopen the test or "Revise with AI" feature.
- Rest assured, your progress is saved, and you can resume from where you left off.
Refresh After a Few Minutes:
- If the issue persists, wait for 10 minutes to allow any server-related glitches to resolve.
- Then, log back into the portal and try again.
If the issue continues even after following these steps, contact the support team with details about the test or feature you're attempting. They will assist you further.
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