This article provides quick and actionable solutions to ensure you can access these critical features without delay.
Steps to Resolve the Issue:
Wait and Retry
- If you encounter an error, wait for 10 minutes before attempting to access the feature again. This short interval often resolves temporary technical glitches.
Ensure Stable Internet Connectivity
- A stable and fast internet connection is essential for accessing advanced features like "Revise with AI." Check your network and reconnect if necessary.
Log Out and Log Back In
- Logging out and logging back into your myIMS portal can help reset your session and resolve minor errors.
Clear Browser Cache and Cookies
- Clearing your browser’s cache and cookies ensures that no outdated or corrupted files are causing the error. After clearing, refresh the page and retry.
Use a Compatible Browser
- Ensure you’re using the latest version of a compatible browser like Google Chrome or Mozilla Firefox for optimal functionality.
Contact Support If the Issue Persists
- If you’re still unable to access the benchmarking test or the "Revise with AI" feature, reach out to our support team via the Helpdesk on your myIMS portal. Provide a detailed description of the issue to receive a swift resolution.
Technical errors can happen, but they’re usually temporary. Following these steps ensures you’re back on track quickly. Meanwhile, take this opportunity to explore other study materials available on your myIMS portal.
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