I can't access the class recordings. What could be the problem?

Modified on Fri, 26 Apr 2024 at 04:40 PM

Please check the following steps to access the class recording error :

1. Clear the history and cache cookies 

2.Update the browser to the latest version and check the access for the class recordings

2. Switch to an alternate browser ( Microsoft Edge, Chrome, Mozilla Firefox ) / alternate Internet Connection      e.g. Mobile Phone hotspot


3. Use the Incognito mode to login into your portal and view the recordings

  • If you require password to access the class recordings after the access please enter the passcode as "live@ims"

  • If issue still persist you can Submit a ticket here along with the error screenshot.

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