We understand how frustrating it can be when the IMS portal takes longer than expected to load. Let’s address this issue with a solution that ensures minimal disruption to your study schedule.
Steps to Resolve the Issue:
Allow a Buffer Time
- If the IMS portal is taking longer than usual to load, wait for 2–3 hours before attempting to access it again. Occasionally, the portal may experience temporary slowdowns due to server updates or high traffic.
Avoid Clicking the Refresh Button
- Repeatedly refreshing the page may interrupt the loading process further. Instead of refreshing, close the browser window entirely and follow the next step.
Log Out and Re-login
- Log out of your account and log back in after a short interval. This step ensures that your session starts afresh, eliminating any temporary glitches.
Check Your Internet Connection
- A slow or unstable internet connection might also cause the portal to load slowly. Ensure you are connected to a stable network.
Use a Compatible Browser
- The IMS portal performs best on browsers like Google Chrome or Mozilla Firefox. Make sure you are using the latest version of your browser for an optimized experience.
Contact Support If Necessary
- If the issue persists beyond the suggested buffer time, please contact the support team through the Helpdesk in your myIMS portal or via email. Our team is ready to assist you promptly.
Patience is key in such scenarios. Trust that the portal will resume functioning normally after the suggested buffer time. Meanwhile, you can focus on other study resources or take a short break to recharge.
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