If the mentor hasn’t joined the myPlan session at the scheduled time, please follow these steps to connect with them:
Wait for a Few Minutes:
The mentor might be running late due to an ongoing session or technical issues.
Refer to the Post-Enrollment WhatsApp Message:
Check the WhatsApp message sent by your Education Advisor after enrollment. It contains the mentor’s contact information, including their mobile number.
Reach Out to the Mentor:
Call or message the mentor directly to confirm the status of the session.
Raise a Support Ticket:
If you are unable to connect with the mentor or need assistance, raise a support ticket via the Helpdesk Portal and provide the details of your booked session.
IMS ensures that such issues are addressed promptly, and the support team will assist you in resolving the concern or rescheduling the session.
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