By following the steps below, you’ll understand the possible reasons for the issue and how to address it effectively, ensuring you can continue with your test preparation smoothly.
Steps to Resolve the Issue:
Check Test History
- Navigate to the Performance Tab in your portal.
- Verify whether the test has already been attempted. Look for the test date and attempt details in the performance records.
Confirm Test Access
- If the test has been attempted previously, it cannot be relaunched.
- If it has not been attempted, there might be a technical issue with the portal.
Wait and Retry
- If you are unable to launch the test despite verifying your test history, please wait for a few minutes and retry launching the test. Temporary server or technical glitches can cause such issues.
Contact Support (If Needed)
- If the issue persists, reach out to the support team via the Helpdesk. Share the following details:
- Your registered email ID.
- The name of the test you’re trying to launch.
- A screenshot or description of the issue.
- If the issue persists, reach out to the support team via the Helpdesk. Share the following details:
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